AI Customer Service Platform
An AI-powered support agent designed to resolve tickets and customer service queries autonomously.
The Challenge
Global Logistics Corp was struggling to manage a 300% YoY increase in customer inquiry tickets. With staff overwhelmed, response times slipped past 24 hours, leading to user friction, lost contracts, and decreased operational morale.
Our Solution
We engineered an agentic AI assistant powered by GPT-4 and integrated it directly into their Zendesk suite. The system parses multi-part emails, references internal logistics documentation via vector search databases (RAG), drafts personalized replies, and updates order states autonomously.
The Results
The platform resolved 76% of incoming tickets instantly without human agent touch. Response times decreased by 3.2x, saving the support operations department an estimated $240K annually while improving customer satisfaction scores.
Key Performance Metrics
Tech Stack Used
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